Back to the storeBack to the storeLast updated: September 7, 2026
A SuperCat Labs LLC subscription keeps your cat's daily routine supplied with recurring deliveries. A one-time purchase does not create a subscription.
When you choose a subscription, the products, quantity, delivery frequency, price, and any introductory discount are shown before you complete checkout. By confirming that purchase, you authorize recurring charges to your selected payment method at that frequency until you cancel. Shipping and applicable taxes are included in the order total shown to you.
An introductory discount may apply only to the first order when the offer says so. The regular renewal terms shown when you subscribe govern later orders. We will provide any notices and obtain any additional consent required by law before material changes take effect.
You may pause, change, or cancel your subscription without a cancellation fee or minimum commitment. Use the subscription management link provided with your subscription, or contact support@supercatlabs.com. You can also choose “Subscription changes or cancellation” in our Contact Us form. Include the email used at checkout so we can locate the subscription.
Make changes before your next scheduled charge to prevent that renewal. We will not require you to accept another offer before canceling. Canceling stops future renewals; an order already charged or sent for fulfillment may need a separate cancellation or refund request.
If your subscription has renewed and you did not want that renewal, contact us through our contact form within 3 calendar days of the renewal charge. Include your order number and the email used for your subscription so we can review the charge and help with the order.
If we do not receive a request within that period, we will continue processing the renewal under your existing subscription authorization and ship the order as soon as possible. Orders may enter fulfillment before the 3-day period ends; this is not a 3-day shipping hold. We will check the order status when you contact us.
The voluntary 90-day money-back guarantee is available once per customer for their first box, including a first box purchased through a subscription. It does not cover subsequent boxes or recurring renewals. See our Return and Refund Policy. The 3-day request window does not limit rights concerning unauthorized charges, damaged or incorrect products, non-delivery, or other rights under applicable law. You may still cancel future renewals at any time.
If you cannot access your subscription or are unsure about your next charge, use our contact form. These terms do not limit your rights under applicable automatic-renewal or consumer-protection laws.
Verified cat-parent reviews