Back to the storeBack to the storeLast updated: September 7, 2026
We want you and your cat to feel good about trying SuperCat Labs LLC. Our voluntary 90-day money-back guarantee is available once per customer and applies only to their first box purchased directly from supercatlabs.com, whether purchased one time or as the first box of a subscription.
If your cat does not enjoy HydraFlow Daily, or you are not satisfied with your purchase, contact us within 90 days of the purchase date for a full refund of your eligible first box. Opened and used products are covered. You do not need to return the box, and there is no return shipping or restocking fee.
The guarantee cannot be used again after a customer has received a guarantee refund. Subsequent purchases, additional boxes, and subscription renewals are not eligible for another satisfaction-guarantee refund. Buying again or using a different email address does not restart eligibility.
This limit applies only to our voluntary satisfaction guarantee. It does not prevent claims for damaged, defective, incorrect, or missing products, unauthorized charges, or other remedies required by law. For purchases made before this policy was updated, we will honor the guarantee represented at the time of purchase.
Email support@supercatlabs.com or use our Contact Us form. Include your order number, if available, and the email address used at checkout so we can find your order. Sharing what happened helps us improve, but you do not have to try additional products or accept store credit to use the guarantee.
If more than 90 days have passed, please still contact us. Our team will review your situation. This does not limit any rights you have under applicable consumer law.
Please contact us as soon as you notice a problem. Tell us your order number and what is missing or damaged; a photo can help us investigate. We will help resolve the issue with a replacement or refund, as appropriate. Do not use a product with damaged or compromised packaging.
We issue refunds to the original payment method and send confirmation when the refund is processed. Your bank or payment provider may take additional time to post it. If your confirmed refund has not appeared after 10 business days, contact us so we can help trace it. Mandatory refund deadlines under applicable law still apply.
Contact us promptly if you need to change or cancel an order. Once fulfillment has begun, we may be unable to stop the shipment; your refund rights still apply. Canceling a subscription stops future renewals, but does not automatically request a refund for an existing order. If you want both, tell us and we will help with both. See our Subscription and Cancellation Policy.
For purchases made through another retailer, contact that seller about its return process. This policy covers purchases made directly through SuperCat Labs LLC and does not replace rights or remedies provided by law.
Verified cat-parent reviews